Privacy Policy

Effective Date: 16th November 2024

jackiescaravansandybay.co.uk ("we," "us," or "our") is committed to protecting and respecting the privacy of our users ("you" or "your"). This Privacy Policy explains what information we collect about you, how we use it, and how you can control your information. When you provide us with your information, we are legally obliged to handle it responsibly. This responsibility includes compliance with all relevant data protection laws, including the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (GDPR) (2016), along with any subsequent "Data Protection Laws."

Information We Collect

When you use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, and other contact details you provide when making a booking or inquiry.
  • Booking Information: Details about your caravan rental, including arrival and departure dates, number of guests, and preferences.
  • Payment Information: Credit or debit card details (only processed securely by our payment gateway).
  • Usage Information: Details about how you use our website, such as your IP address, browser type, and pages visited.
  • Cookies: We use cookies to enhance your experience on our website. You can manage your cookie preference through the browser settings. If you choose to disable cookies in your browser settings, it may affect the functionality of the website.

How We Use

Your Information We use the information we collect for the following purposes:

  • Processing Bookings: To handle your caravan rental bookings, including confirming your reservation and providing relevant information.
  • Communication: To contact you regarding your booking, inquiries, or updates related to our services.
  • Marketing: With your consent, we may send you promotional emails or newsletters about our offerings.
  • Improving Our Services: To analyse your usage data and make improvements to our website, services and user experience.

Sharing Your Information

We may share your information with:

  • Service Providers: Third-party companies that help us with our operations, such as payment processing, customer support, and marketing.
  • Legal Authorities: If required by law or to protect our rights or the rights of others.

Data Retention

We will retain your information for a period of six (6) years, in accordance with the Data Protection Act, 2018. After this period, your information will be securely deleted.

Data Security

We take the security of your data very seriously. We implement security measures to protect your personal information from unauthorised access, disclosure, or misuse. We use secure servers and employ industry-standard Secure Sockets Layer (SSL) encryption for data transfer. However, no technology, method of transmission over the internet or electronic storage is completely secure and we cannot guarantee the complete security of your data.

Your Rights

Under the GDPR your rights regarding your data are:

  • Right to Access: You have the right to request a copy of the information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate information we hold about you.
  • Right to Erasure: You have the right to request that we delete your data. request and move personal data from one organisation to another in a secure and machine-readable format.
  • Data portability: You have the right to obtain and reuse the personal data that you have provided to us for your own purposes across different services.
  • Restrict processing: You have the right to restrict the processing of your personal data where you have a particular reason for wanting the restriction.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at jackiescaravansandybay@gmail.com.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the privacy policy agreement. If you are not in agreement with the terms of this Privacy Policy, then you should refrain from further use of our site. In addition, your continued use of our website following the postings of any updates or changes to the terms of this Privacy Policy shall mean that you agree and accept such changes.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Your Continued Use

Use By continuing to use our website, you agree to the terms of this Privacy Policy.